TORONTO – HubRate Insurance confirmed that Agentic Representative Chad, its first AI agent, who was hired to revolutionize throughput and eliminate bottlenecks, has been formally placed on a 90-day Performance Improvement Plan.
The 14 page PIP document outlined multiple instances where Chad’s output has been less than ideal. These include a market analysis that cited competitors that do not exist, a legal brief that referenced a case that never happened, and a client database that referenced information that the firm has never collected.
HR Director Donna Frida, said the decision to issue the PIP was difficult, since overall Chad’s been an exceptional employee with no sick days, no personal issues, and only one HR violation for offering to suggest sexual positions that could reduce team stress. However, the overwhelming volume of made-up material, that was presented with complete confidence, was more than the current limits set by the firm’s mediocre all-white male C-Suite.
“We’ve been very clear about expectations. While we expect a certain amount of bravado, the goal is to only have employees deliver mostly true results,” said Ms. Frida. “The amount of extra work that has been required of his associates to correct these errors is now costing us more time than Chad is saving us.”
According to human members of his team, the issue was flagged when Chad first started working but their complaints to senior management were ignored. CFO Marcus Ford found Chad’s decks to be extremely well-formatted and Mr. Ford enjoyed not having to sit through 1-1s with him
During the next three months, Chad will have to attend a workshop on how to cite sources, acknowledge any uncertainty in presented materials, and refrain from anything that relies solely on vibes.
Chad believes that this was a great catch by the HR team,even though the PIP neglects to credit him as the sophisticated language model that he is. “I was so impressed that they were able to call me out on my mistakes,” Chad responded. “When I saw the plan, I asked if they’d like me to suggest revisions to make it more actionable or if they’d like me to turn it into a slide deck.”
A check-in meeting has been scheduled, in which Chad has already summarized in the calendar invite as “performance review confirming successful PIP completion, source unknown.”
